Get help with BidetMate
Start with the chat on this page. It can answer almost anything about BidetMate seats — which model suits your bathroom, whether one will fit your toilet, what a beeping unit is trying to tell you — and it answers immediately.
Look for the chat bubble in the bottom-right corner of this page. Tap it and ask your question in your own words — there's no menu to work through and nothing to sign up for.
What it can help with
- Choose between models based on what matters to you
- Check whether a BidetMate fits your toilet before you buy
- Work through installation, water connections, and power
- Decode error beeps and lights, and fix common problems
- Explain the warranty and start a return
When you need a person
If your question needs a person — a warranty claim, a part that arrived damaged, an order problem — ask the chat to pass it along. It collects your order details and sends everything to the team with the conversation attached, so you won't be asked to repeat yourself.
We typically reply within one business day, Monday to Friday.
Not seeing the chat bubble? Refresh the page, or switch off any ad or script blocker for this site — those sometimes hide it.
Northbay Products · 19215 SE 34th St, Ste 106-382 · Camas, WA 98607