BidetMate Return Policy
BidetMate is the best place to buy a bidet online. We stand behind our products and guarantee your satisfaction with every order. BidetMate promises to deliver high-quality products, in excellent condition, to your door.
If, for any reason you’re not completely satisfied with your purchase, please contact our customer service team.
To set up a return, start it in the website chat on this site or send an email to info@bidetmate.com. All returns must be set up within 30 days from the day you receive your product. To receive a refund, please make sure of the following:
- All returned merchandise must be in un-used and uninstalled, resalable condition
- Must be returned in original packaging exactly as received.
- Packages must be sent back at customer’s expense via a traceable source. Ex: FedEx, UPS, USPS. Ship to: BidetMate 3980 N Driftwood Ln, Cedar City UT 84721.
- All items must be returned with a copy of the original emailed sales receipt
Once return received, the cost of the product minus a 20% restocking fee will be refunded, allow up to 7-10 business days for processing.