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BidetMate Shipping Policy

BidetMate offers FREE Standard Shipping (US Only) for all orders. Orders can be changed or cancelled within 10 minutes of placing the order. Following this grace period, orders cannot be changed or cancelled. If you would like to change or cancel your order please chat with a representative or email

Tracking numbers will be provided if available.

Shipped from the USA within 2 business days. Once shipped they will arrive in 1-5 business days depending upon the location.

BidetMate Return Policy

BidetMate is the best place to buy a bidet online. We stand behind our products and guarantee your satisfaction with every order. BidetMate promises to deliver high-quality products, in excellent condition, to your door.

If, for any reason you’re not completely satisfied with your purchase, please contact our customer service team.

To set up a return login to your account and click on the return link, or visit the returns page. Or to set up a general return please send an email to All returns must be set up within 30 days from the day you receive your product. To receive a refund, please make sure of the following:

All returned merchandise must be in un-used and uninstalled, resalable condition

Must be returned in original packaging exactly as received.

Packages must be sent back at customer’s expense via a traceable source. Ex: FedEx, UPS, USPS. Ship to: Bidet Mate 3980 N Driftwood Ln, Cedar City UT 84721.

All items must be returned with a copy of the original emailed sales receipt

Once return received, the cost of the product minus a 20% restocking fee will be refunded, allow up to 7-10 business days for processing.


We’re bummed it didn’t work out for you

Fill out the form below to start your return, and a BidetMate associate will contact you shortly to start the return process.


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We’re sorry it didn’t work out

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