BidetMate Shipping Policy
BidetMate offers FREE Standard Shipping (US Only) for all orders.
Tracking numbers will be provided if available.
Shipped from the USA within 2 business days. Once shipped they will arrive in 1-5 business days depending upon the location.
BidetMate Return Policy
BidetMate is the best place to buy a bidet online. We stand behind our products and guarantee your satisfaction with every order. BidetMate promises to deliver high-quality products, in excellent condition, to your door.
If, for any reason you’re not completely satisfied with your purchase, please contact our customer service team.
To set up a return login to your account and click on the return link, or visit the returns page. Or to set up a general return please send an email to [email protected] All returns must be set up within 30 days from the day you receive your product. To receive a refund, please make sure of the following:
All returned merchandise must be in un-used and uninstalled, resalable condition
Must be returned in original packaging exactly as received.
Packages must be sent back at customer’s expense via a traceable source. Ex: FedEx, UPS, USPS. Ship to: Bidet Mate 3980 N Driftwood Ln, Cedar City UT 84721.
All items must be returned with a copy of the original emailed sales receipt
Once return received, the cost of the product minus a 20% restocking fee will be refunded, allow up to 7-10 business days for processing.
We’re bummed it didn’t work out for you
Fill out the form below to start your return, and a BidetMate associate will contact you shortly to start the return process.
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Need to Return Your Bidet?
We’re sorry it didn’t work out